PULSE TERMS OF SERVICE
Pulse by Arch Labs | getarchlabs.xyz | Effective September 4, 2026
1. Who these terms cover
These Terms of Service (the “Terms”) are a contract between Arch Labs LLC, a North Carolina limited liability company (“Arch Labs,” “we,” “us”), and you, the person or organization that signs in to the Pulse dashboard or adds the Pulse bot (currently named Pip) to a Discord server (“you,” “Operator”). By doing either, you agree to these Terms and to our Privacy Policy at getarchlabs.xyz/privacy, which is part of them.
If you are using Pulse for a company, community organization, or other entity, you represent that you have authority to bind it, and “you” means that entity.
Members of your Discord server are not parties to these Terms. What Pulse does with their information is described in the Privacy Policy and in the disclosure you post in your server. If you have signed a separate written agreement with Arch Labs, that agreement controls where it conflicts with these Terms.
2. Eligibility
You must be at least 18 years old, able to form a binding contract, and the owner or an administrator (with Manage Server permission) of each Discord server you connect. You may not use Pulse if you are barred from doing so under the laws of your country or by Discord.
3. What Pulse is, and its beta status
Pulse is a community intelligence service. Its bot reads messages in the Discord channels it can see, unless you switch them off, and produces analysis for your team: community mood, members who appear to be drifting away, requests and issues members raise, and, where you enable them, plays you can approve to reach out. Part of that analysis is produced by third-party artificial intelligence models.
Pulse is in beta. Features may change or be removed, the service may be interrupted, and analysis may be inaccurate or incomplete. We do not promise any level of availability or accuracy during the beta. We may add, change, suspend, or end features, tiers, or the service itself at any time.
4. Your server and your members
Authority. You are responsible for having the right to connect each server and to let Pulse read its channels. Pulse reads the text channels Discord’s permissions let the bot see, unless you switch a channel off. Pulse’s setup asks you to review the channel list, and you are responsible for switching off any channel you do not want read. It does not read direct messages.
Disclosure. No later than the day you install Pulse, you must post and keep pinned in your server a notice that tells members Pulse is reading the server’s channels, what it does with what it reads, how long it keeps it, and how a member can ask to be excluded. We provide a notice you can use. Pulse’s setup checklist includes this step, and you confirm you have done it.
Opt-outs. If a member asks not to be read, you must add them to Pulse’s exclusion list. Pulse then stops reading them within about a minute and deletes what it has stored from them on the nightly cleanup.
Your decisions. Pulse’s outputs are suggestions. Every decision about your community, including moderation, bans, refunds, and messages, is yours. Pulse never contacts a member unless a person on your team approves that specific message. You are responsible for every message you approve.
Discord’s rules. You must comply with Discord’s Terms of Service, Community Guidelines, and Developer Policy in your use of Pulse, and with the laws that apply to you and your members, including privacy laws where your members live. If a data protection law such as the EU or UK GDPR applies to your members’ data, you are the controller and we are your processor; our Data Processing Terms are available on request and apply to that processing.
Minors. You may not connect a server or channel that is directed at children under 13, or under the age of digital consent where the member lives, and you may not use Pulse to profile, target, or contact minors.
5. Acceptable use
You will not: use Pulse to harass, stalk, surveil, or discriminate against any person; use it to send unsolicited commercial messages; attempt to access another operator’s server or data; probe, scan, or disrupt our systems; copy, modify, reverse engineer, or extract the source code, prompts, or models of Pulse; resell Pulse or its outputs, or use them to build a competing product; remove or obscure any proprietary notice; or use Pulse in a way that violates law or Discord’s policies. We may suspend or terminate access that we reasonably believe breaks this Section.
6. Accounts and team access
You sign in with Discord, and your access to a server in Pulse follows your Discord ownership or Manage Server permission on it. You may invite staff to your workspace; you are responsible for who you invite, for their actions, and for removing them when they leave. Keep your login and invite links confidential and tell us promptly at the address below if you believe an account has been compromised.
7. Fees
Pulse is currently provided at no charge. We intend to offer paid plans priced per server by active members. When we do, we will publish the prices and give you at least thirty (30) days’ notice before any charge applies to a server you have connected, and you may remove Pulse before then at no cost. Any paid plan will be governed by these Terms and the payment terms published with it. Taxes are your responsibility unless we say otherwise.
8. Intellectual property
Arch Labs owns Pulse: its software, models, prompts, designs, documentation, and everything we build from it. We grant you a limited, revocable, non-exclusive, non-transferable right to use Pulse for your own community during your use of the service, subject to these Terms. You own your community, your content, and the data you provide (“Your Data”), and you grant us the limited right to access, store, and process Your Data to provide, secure, maintain, and improve Pulse, as described in the Privacy Policy. You may use Pulse’s outputs to run your community.
We do not use message content from your server to train machine learning or artificial intelligence models. We improve Pulse using information that has been aggregated or de-identified so that it cannot identify any individual.
9. Feedback
If you send us feedback, suggestions, or ideas, you grant us a perpetual, irrevocable, worldwide, royalty-free right to use them without compensation, attribution, or restriction. We will not name you publicly as a customer or tester without your permission.
10. Third-party services
Pulse depends on Discord and, if you connect them, on services such as Tebex. Those services have their own terms, and we are not responsible for them, their availability, or changes they make. Pulse’s analysis is produced in part by third-party AI providers under terms that prohibit them from training on Your Data.
11. Confidentiality
While Pulse is in beta, non-public features, pricing, and performance information we share with you are our confidential information. Do not publish screenshots or details of non-public functionality without our permission. We will treat Your Data as confidential and disclose it only to our service providers listed in the Privacy Policy, to our staff who need it to support you (with the reason logged), or as required by law.
12. Termination
You may stop using Pulse at any time by removing the bot from your server. We may suspend or terminate your access at any time, with notice where practical, including for breach of these Terms, for legal or security reasons, or because we are ending the service. On termination, Pulse stops reading your server that day, your stored data is deleted under your retention window or within thirty (30) days of a written request, and Sections 8 through 17 survive.
13. Disclaimer of warranties
PULSE IS PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, ARCH LABS DISCLAIMS ALL WARRANTIES, EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, AND AVAILABILITY, AND ANY WARRANTY THAT PULSE WILL BE ERROR-FREE, SECURE, OR UNINTERRUPTED. WE MAKE NO WARRANTY ABOUT THE ACCURACY OF ANY SCORE, FLAG, GROUPING, OR DRAFTED MESSAGE, AND YOU AGREE NOT TO RELY ON THEM AS THE SOLE BASIS FOR ANY DECISION. WE ARE NOT RESPONSIBLE FOR DISCORD OR ANY OTHER THIRD-PARTY SERVICE.
14. Limitation of liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, ARCH LABS AND ITS MEMBERS, MANAGERS, EMPLOYEES, CONTRACTORS, AND AGENTS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, GOODWILL, MEMBERS, DATA, OR USE, ARISING OUT OF OR RELATING TO THESE TERMS OR PULSE, UNDER ANY THEORY OF LIABILITY, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR PULSE WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID US FOR PULSE IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, AND (B) ONE HUNDRED U.S. DOLLARS ($100).
Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law, including liability for fraud, gross negligence, or willful misconduct. Some jurisdictions do not allow certain exclusions, so some of the above may not apply to you, in which case our liability is limited to the fullest extent the law allows.
15. Release and indemnification
YOU ACKNOWLEDGE THAT PULSE IS BETA SOFTWARE THAT MAY FAIL, PRODUCE INACCURATE ANALYSIS, LOSE DATA, OR BE UNAVAILABLE, AND YOU ACCEPT THOSE RISKS. TO THE MAXIMUM EXTENT PERMITTED BY LAW, YOU RELEASE ARCH LABS AND ITS MEMBERS, MANAGERS, EMPLOYEES, CONTRACTORS, AND AGENTS FROM ANY CLAIM ARISING OUT OF INACCURATE OR INCOMPLETE ANALYSIS, DOWNTIME, BUGS, LOSS OR CORRUPTION OF DATA, ACTIONS YOU TAKE OR DO NOT TAKE IN RELIANCE ON PULSE, OR THE CONDUCT OF DISCORD OR ANY THIRD PARTY, EXCEPT CLAIMS ARISING FROM OUR FRAUD, GROSS NEGLIGENCE, OR WILLFUL MISCONDUCT, OR CLAIMS THAT CANNOT BE RELEASED UNDER APPLICABLE LAW.
You will defend, indemnify, and hold harmless Arch Labs and its members, managers, employees, contractors, and agents from any third-party claim, and the resulting losses, damages, fines, costs, and reasonable attorneys’ fees, arising out of or relating to your community, your content, your members, your connection of any server or your choice of which channels Pulse reads, your failure to post the disclosure or honor an opt-out, any action you take in reliance on Pulse, any message you approve Pulse to send, or your breach of these Terms, Discord’s policies, or any law.
16. Dispute resolution
Talk first. Before starting any formal proceeding, you or we will send the other a written description of the dispute, and both will try in good faith to resolve it for thirty (30) days.
Binding arbitration. Any dispute arising out of or relating to these Terms or Pulse that is not resolved in that period will be resolved by final and binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules, before a single arbitrator, in Charlotte, North Carolina, or by video conference. The Federal Arbitration Act governs this Section. The arbitrator may award any individual relief a court could, subject to Sections 14 and 15, and judgment on the award may be entered in any court with jurisdiction.
CLASS ACTION WAIVER. YOU AND ARCH LABS MAY BRING CLAIMS AGAINST EACH OTHER ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING. THE ARBITRATOR MAY NOT PRESIDE OVER ANY FORM OF CLASS OR REPRESENTATIVE PROCEEDING.
JURY TRIAL WAIVER. TO THE EXTENT ANY DISPUTE PROCEEDS IN COURT, YOU AND ARCH LABS EACH WAIVE ANY RIGHT TO A TRIAL BY JURY.
Either party may seek injunctive relief in court to protect intellectual property or confidential information, and either may bring an individual claim in small claims court if it qualifies. If the class action waiver is found unenforceable as to a claim, that claim will be heard in court and the rest of this Section stands.
17. General
Governing law. These Terms are governed by the laws of the State of North Carolina, without regard to conflict-of-law rules, and by the Federal Arbitration Act as to Section 16. Subject to Section 16, the state and federal courts in Mecklenburg County, North Carolina have exclusive jurisdiction over any court proceeding.
Changes to these Terms. We may update these Terms. If a change is material, we will give you at least fourteen (14) days’ notice by email or in the dashboard before it takes effect. Continued use after that date is acceptance. If you do not agree, remove Pulse before the change takes effect.
Other. These Terms and the Privacy Policy are the entire agreement between you and us about Pulse, unless you have a separate signed agreement. If any provision is unenforceable, it will be modified to the minimum extent necessary and the rest stands. Our failure to enforce a provision is not a waiver. You may not assign these Terms; we may assign them to an affiliate or successor. Neither party is liable for delay or failure caused by events beyond its reasonable control, including outages of Discord or our hosting or AI providers. Notices to us go to the address below; notices to you go to the email on your account.
18. Contact
Arch Labs LLC, 5309 Hollow Branch Rd, Charlotte, NC 28278, United States, attention Lester Archambeau. Email: pulse@getarchlabs.xyz.